Terms and Conditions

Sky High Tour and Travel provides travel planning, coordination, booking support, and related travel services. Depending on the booking, we may act as the organiser, booking agent, intermediary, or coordinator for independent hotels, airlines, transport operators, guides, activity providers, insurers, payment providers, and other suppliers. The role applicable to your booking will be described in the quotation, invoice, voucher, or supplier confirmation where relevant.

Website descriptions, photographs, maps, schedules, availability, ratings, distances, prices, and other information are provided for general guidance and may change. An enquiry, callback request, itinerary request, or quotation is not a confirmed booking unless we issue a written confirmation and the required payment or deposit is received. We may ask for additional information before preparing or accepting an itinerary.

• Quotations are based on the details, dates, group size, accommodation category, transport, inclusions, exclusions, taxes, and availability stated in the quotation.
• A quotation is normally valid only until the date or time stated in it. If no validity period is stated, prices and availability may change until confirmation.
• A proposed itinerary is a plan, not a guarantee that every timing, route, room, vehicle, activity, or view will be available exactly as shown.
• Changes requested by you after quotation or confirmation may change the price, availability, supplier conditions, and cancellation exposure.
• We may correct obvious typographical, pricing, availability, or calculation errors before confirmation and may offer you the option to accept the corrected terms or cancel the affected request.

A booking becomes confirmed only when Sky High Tour and Travel or the relevant supplier has issued written confirmation and the required deposit, advance, or full payment has cleared. A bank transfer screenshot, payment attempt, verbal assurance, or pending transaction does not by itself confirm a booking. Until confirmation, rooms, vehicles, seats, permits, activities, and prices remain subject to availability.

You are responsible for providing complete and accurate names, ages, dates, contact details, passport details, visa information, pickup details, special requirements, and other information needed for your booking. You must check all confirmation documents promptly and report errors immediately. You are responsible for valid passports, visas, permits, identity documents, insurance, vaccination or health documents, permissions for minors, and compliance with entry or transport requirements. Sky High Tour and Travel may provide general assistance but does not guarantee that an authority or supplier will accept a document or grant entry.

• Prices are quoted in the currency shown in the quotation and may include or exclude taxes, service charges, permits, entrance fees, meals, tips, insurance, payment charges, or other items as stated.
• A booking may require a deposit, staged payment, or full payment by the deadline shown in the quotation or confirmation.
• If payment is late, incomplete, reversed, disputed, or not cleared, we or the supplier may release availability, suspend services, cancel the booking, or apply the applicable cancellation charges.
• Bank, card, currency-conversion, gateway, and transfer charges may be payable by you where stated or imposed by the payment provider.
• A payment receipt or invoice confirms the amount received; it does not change the supplier’s cancellation or refund conditions.

Hotels, airlines, rail operators, vehicle providers, guides, activity operators, restaurants, insurers, permit authorities, and other suppliers are independent providers. Their own terms, safety rules, schedules, room categories, baggage rules, cancellation conditions, and liability limits may apply. We will pass on relevant supplier conditions available to us. We are not responsible for an independent supplier’s act, omission, delay, overbooking, service quality, equipment, schedule, or policy, except to the extent that applicable law makes us responsible for our own service or failure to exercise reasonable care.

Room views, bed types, floor locations, early check-in, late check-out, connecting rooms, vehicle models, driver preferences, activity timing, and similar requests are subject to supplier availability unless expressly confirmed in writing. Vehicle capacity depends on passengers and luggage. Some roads, attractions, hotels, activities, or services may be affected by weather, local restrictions, maintenance, permits, seasonal closures, or operational decisions. You must follow supplier safety instructions and disclose relevant medical, mobility, dietary, or accessibility needs before confirmation.

You may request a change to dates, passengers, room type, vehicle, itinerary, or services, but a change is not effective until accepted in writing. Changes may incur supplier charges, fare differences, service charges, administrative costs, and loss of availability. A request to change may be treated as a cancellation and rebooking if the supplier rules require it.

• Cancellation requests must be sent through an official Sky High Tour and Travel channel and are effective when acknowledged by us in writing.
• Cancellation charges depend on the booking, timing, supplier rules, season, fare, hotel, activity, permit, and payment terms stated in your confirmation.
• Non-refundable, partially refundable, promotional, last-minute, peak-season, permit, transport, and consumed services may not be refundable.
• Refunds, where approved, are made after we receive the relevant supplier or payment-provider amount and may be reduced by supplier penalties, bank or gateway charges, permitted service charges, and amounts already consumed.
• Processing time depends on the supplier, bank, payment gateway, and verification requirements. A refund request does not automatically suspend an outstanding balance or other booking condition.
• If Sky High Tour and Travel cancels or materially changes a service before departure, we will communicate the available alternatives or refund treatment applicable to that booking, subject to supplier terms and applicable law.

Suppliers may change schedules, vehicles, routes, rooms, activities, or services. We will use reasonable efforts to notify you and help identify available alternatives. A replacement may differ in timing, route, vehicle, room, or inclusions. Supplier terms and applicable law determine whether a refund, credit, replacement, or other remedy is available.

We are not responsible for failure, delay, cost, loss, or change caused by events beyond reasonable control, including severe weather, floods, earthquakes, landslides, epidemics, pandemics, war, terrorism, civil unrest, strikes, road closures, government orders, border restrictions, permit decisions, transport disruption, power or network failure, supplier insolvency, or other circumstances that could not reasonably be prevented. We will provide reasonable assistance and communicate available options, but additional costs may be payable by the traveller unless applicable law or the booking terms provide otherwise.

You must follow laws, local instructions, supplier rules, safety briefings, vehicle instructions, hotel rules, activity requirements, and reasonable directions from Sky High Tour and Travel staff or suppliers. You are responsible for your personal belongings, valuables, medication, documents, and conduct. You must tell us about medical conditions, allergies, mobility needs, pregnancy, or other circumstances that may affect safe delivery of the service. We recommend appropriate travel insurance covering cancellation, medical treatment, evacuation, baggage, personal liability, and activities suitable for your itinerary.

We or a supplier may refuse, suspend, or terminate a service where a traveller is abusive, threatening, intoxicated, violent, unlawful, disruptive, unsafe, damaging property, or materially endangering another person. Costs, losses, replacement travel, damage, penalties, and cancellation charges caused by that conduct may be payable by the responsible traveller, subject to applicable law.

The website, text, design, branding, photographs, graphics, software, itineraries, and other content are owned by or licensed to Sky High Tour and Travel or its partners. You may use the website for personal, lawful travel research and booking purposes. You must not copy, scrape, republish, sell, reverse engineer, frame, impersonate, interfere with, introduce malicious code into, or commercially reuse website content or systems without written permission. You must not submit unlawful, misleading, infringing, abusive, or confidential third-party content.

Our collection and use of personal information is described in our Privacy Policy. By submitting contact or booking information, you authorise us to use it for the enquiry, booking, support, payment, safety, legal, and operational purposes described there. You may opt out of promotional communications, but essential booking, payment, safety, and service messages may still be sent.

To the maximum extent permitted by law, Sky High Tour and Travel is not liable for indirect, incidental, special, or consequential loss, loss of enjoyment, loss of opportunity, or loss caused by an independent supplier or event outside our reasonable control. Nothing in these Terms excludes liability for fraud, wilful misconduct, death or personal injury caused by our negligence, or any other liability that cannot lawfully be excluded. Where we are legally responsible for a direct loss, our responsibility will be assessed fairly in light of the service we provided, the booking price, the circumstances, and applicable law.

You agree to reimburse Sky High Tour and Travel for reasonable losses, claims, costs, penalties, damage, or expenses arising from your breach of these Terms, inaccurate information, unlawful conduct, damage to property, or failure to follow a documented supplier or safety requirement, except to the extent caused by Sky High Tour and Travel’s own unlawful act or negligence.

Please raise an issue with the local representative, supplier, or Sky High Tour and Travel travel desk as soon as possible while the service is operating so that we have a reasonable opportunity to investigate and correct it. A written complaint should include the booking reference, dates, supplier, relevant facts, and supporting documents. We will review complaints fairly and may need information from the supplier before responding.

We may update these Terms when our services, suppliers, website, or legal obligations change. The version applying to a confirmed booking is normally the version accepted or supplied at the time of confirmation, together with the specific booking conditions. Continued website use after publication of updated Terms means you accept the updated Terms for future use, subject to applicable law.

These Terms are governed by the laws applicable in India. Subject to mandatory consumer rights and any legally required forum, disputes should first be raised with Sky High Tour and Travel for good-faith resolution. If a dispute cannot be resolved, it may be referred to the courts or other lawful forum having jurisdiction over the relevant parties, transaction, and subject matter. Nothing in this clause prevents a consumer from using a forum or remedy that cannot lawfully be excluded.

For booking questions, cancellations, complaints, or questions about these Terms, contact Sky High Tour and Travel at: Email: info@skyhightourandtravelkashmir.com Phone: +91-70065-78817 Address: