Privacy Policy

Sky High Tour and Travel is a travel planning and booking business based in Srinagar, Jammu & Kashmir, India. For personal information handled through this website and our travel desk, Sky High Tour and Travel is generally the organisation deciding why and how the information is used. Some hotels, airlines, transport operators, activity providers, payment processors, and other suppliers may independently process information under their own privacy policies.

We collect only information reasonably needed to respond to you, plan and deliver travel services, complete a transaction, operate our website, and meet legal or operational requirements. Depending on how you interact with us, this may include:

• Identity and contact details such as your name, email address, phone number, WhatsApp number, address, and preferred contact method.
• Traveller details such as the names of passengers, ages, nationality, date of birth, room preferences, meal preferences, mobility requirements, emergency contacts, and other itinerary information.
• Travel-document information such as passport, visa, identity, or permit details when a supplier, border authority, airline, hotel, insurer, or law requires it. Please do not send documents unless they are requested through an appropriate Sky High Tour and Travel channel.
• Booking and transaction details such as destinations, dates, package selections, quotations, invoices, payment status, cancellation requests, refund details, and correspondence.
• Payment information needed to confirm or reconcile a transaction. Payment card details are normally handled by the applicable payment provider; we do not intentionally store complete card numbers or security codes.
• Enquiry, support, complaint, survey, review, and communication records, including information you provide by email, phone, WhatsApp, forms, or social media.
• Technical and usage information such as IP address, browser type, device information, pages viewed, approximate location derived from IP, referral source, timestamps, and website interaction data.
• Cookies and similar identifiers used for essential site operation, preferences, security, analytics, and communications where permitted.

We collect information directly from you when you submit a form, request a quotation, contact the travel desk, make or modify a booking, subscribe to communications, submit a review, or communicate with support. We may also receive information from a person booking on your behalf, a travel companion, a corporate or family organiser, a supplier, a payment service, an advertising or analytics platform, or a publicly available source. If you provide information about another traveller, you should have permission to share it and should make sure that person understands this policy.

We may use personal information to:

• Respond to enquiries, prepare quotations, recommend routes, and create itineraries.
• Process, confirm, administer, modify, and support bookings, vouchers, invoices, payments, cancellations, and refunds.
• Share necessary information with hotels, airlines, transport providers, guides, activity operators, insurers, visa or permit service providers, and other suppliers required to deliver the requested service.
• Communicate booking confirmations, reminders, operational notices, travel updates, service messages, and changes affecting your trip.
• Verify identity, prevent fraud, investigate misuse, protect travellers and staff, and maintain website and payment security.
• Improve our packages, website, customer support, marketing, content, and internal operations.
• Send promotional messages where permitted and where you have not opted out. You can unsubscribe from marketing while still receiving essential booking or service communications.
• Maintain records, resolve disputes, enforce agreements, comply with tax, accounting, consumer protection, travel, immigration, law-enforcement, and other legal obligations, and respond to lawful requests.

Where required, we ask for consent before using personal information for a particular purpose. We may also process information when it is necessary to take steps requested by you before a booking, perform a contract, deliver a service, comply with a legal obligation, protect people or property, prevent fraud, or pursue a legitimate operational need that does not override your rights. If you withdraw consent, we will stop the relevant optional use where reasonably possible, but we may retain or continue using information needed for an existing booking, legal requirement, security, accounting, dispute, or other permitted purpose.

We may share relevant information with:

• Travel suppliers and local partners needed to provide the services you request.
• Payment gateways, banks, accounting providers, insurers, technology providers, hosting providers, communication tools, analytics services, and customer-support vendors acting on our instructions or providing their own service.
• People you authorise, such as a family member, employer, travel agent, or group organiser.
• Government departments, immigration or permit authorities, law enforcement, courts, regulators, or professional advisers when disclosure is required or reasonably necessary.
• A successor, purchaser, or professional adviser if all or part of the business is reorganised, transferred, or sold, subject to appropriate confidentiality protections.

We do not sell personal information as a standalone product. We do not share more information than reasonably necessary for the stated purpose, although a supplier may have its own legal and privacy obligations.

Travel often requires information to be shared with suppliers in locations outside your home state or country. Our technology, payment, communication, hosting, analytics, or support providers may also process information in another jurisdiction. We use reasonable contractual, technical, and organisational measures and share only information needed for the relevant purpose. Third-party websites, payment pages, social platforms, maps, messaging tools, and supplier portals are governed by their own terms and privacy policies.

We may use essential cookies for security, sessions, forms, preferences, and website functionality. We may also use analytics or performance technologies to understand how visitors use the site and improve it. Your browser may let you block or delete cookies, but some features may not work correctly. Where a consent choice is required, we will provide the applicable controls. A cookie may remain until it expires or you remove it, depending on its purpose.

We may contact you by email, phone, WhatsApp, SMS, or similar channels about an enquiry, booking, trip, support request, or service change. We may send promotional communications where legally permitted. You can opt out of marketing by using the unsubscribe option, replying to the message, or contacting us. Opting out of marketing does not stop transactional, safety, payment, or booking communications.

We keep personal information for no longer than reasonably necessary for the purpose for which it was collected. We may retain booking, payment, tax, accounting, communication, consent, complaint, fraud-prevention, and legal records for longer where required by law, needed to establish or defend a claim, or needed to complete reconciliation. When information is no longer required, we delete it, anonymise it, or securely restrict access to it where deletion is not immediately practical.

We use reasonable technical and organisational safeguards appropriate to the nature of the information, including access controls, secure transmission where available, service-provider controls, backups, and operational procedures. No website, messaging channel, email, or storage system can be guaranteed completely secure. Please use official contact channels, avoid sending unnecessary identity or payment documents, and tell us promptly if you believe your information or a booking account has been compromised.

Subject to applicable law and reasonable verification, you may contact us to ask about personal information we hold, request correction of inaccurate information, request deletion where retention is not required, withdraw optional consent, or object to certain optional communications. We may need to retain some information for an active booking, legal compliance, fraud prevention, accounting, dispute resolution, or other permitted purpose. We may ask for information needed to verify your identity before completing a request. We aim to respond within a reasonable period and may explain any lawful limitation or refusal.

Our website is not intended to collect information directly from children without the involvement or consent of a parent, guardian, or authorised adult where required. A parent, guardian, or booking organiser must ensure that information supplied for minors is accurate and may be used to arrange the requested travel service. If you believe a child has provided information improperly, contact us so we can review and take appropriate action.

If you voluntarily submit a review, testimonial, photograph, video, or other content for publication or marketing, you should avoid including sensitive information about yourself or another person without permission. We may use submitted content for the purpose explained at the time of submission, subject to any rights or consent choices communicated with it. You can contact us to request review of a published item where appropriate.

A supplier may need to receive traveller information under its own booking, safety, immigration, insurance, or legal requirements. Once information is shared with that supplier, the supplier may independently determine how it processes and retains the information. We encourage you to review the relevant supplier policy and booking conditions, especially for airlines, hotels, payment providers, insurers, visa providers, and international services.

We may update this policy to reflect changes in our services, technology, suppliers, or law. The updated version will be posted on this page with a new "Last Updated" date. If a change materially affects how we use information, we may provide an additional notice where appropriate. Your continued use of the website after an update means that you have read the updated policy to the extent permitted by law.

For privacy questions, access or correction requests, consent withdrawal, complaints, or concerns about a communication, contact Sky High Tour and Travel at: Email: info@skyhightourandtravelkashmir.com Phone: +91-70065-78817 Address:

Please include enough information for us to identify your enquiry or booking, but do not include passwords, complete payment-card details, or unnecessary identity documents in an initial message.